Returns

What is your return policy?

We accept returns on unworn, unused items in their original condition within 14 days of receiving your order. For more details, please see our Refund Policy.

How do I initiate a return?

To initiate a return please email us at info@sonnobyjana.com with your order number and reason for return. We will guide you through the process.

Do you offer Exchanges?

Due to our limited stock, we do not offer direct exchanges.

We accept change-of-mind returns for a store credit within 14 days.

Are sale items eligible for returns?

Sale and clearance items are final sale and are not eligible for returns.

Do I need to pay for return shipping?

Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return reaches us safely as we are not liable for lost returns.

How long does it take to process a return?

Once we receive your return, we will process it within 5-7 business days. You will receive a confirmation email once the return is complete.

Shipping

What are the shipping rates & timelines?

Australia

Standard Shipping: $15.00 (3 - 8 Business Day Delivery)

Express Shipping: $20.00 (1 - 4 Business Day Delivery)

International

Standard Shipping: $55.00 (9 - 25 Business Day Delivery)

 

Where do you ship?

We offer fast and reliable Australia-wide shipping and standard international shipping!

How long will it take to receive my order?

Shipping times vary based on your location. Domestic orders usually arrive within 3-5 business days.

Can I track my order?

Yes, once your order is shipped, we will provide a tracking number via email so you can follow its progress.

Do you offer free shipping?

We offer free shipping on orders over $250 for Australian customers.

Sizing

How do I know which size to choose?

We have a detailed size guide available to help you choose the right fit. You can view our Size Guide.

What should I do if I’m between sizes?

If you’re between sizes, we recommend sizing up for a more relaxed fit or reaching out to our customer service team for assistance.

Do your sizes run true to size?

Our sleepwear is designed to run true to size. However, for specific measurements and fit information, please refer to our Size Guide.

Can I exchange an item if it doesn’t fit?

Due to our limited stock, we do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item.

Care Instructions

How should I wash my sleepwear?

We recommend machine washing your sleepwear in cold water with a mild detergent, and laying it flat to dry. For specific care instructions, please refer to the care label on your garment.

Can I put my sleepwear in the dryer?

To extend the life of your sleepwear, we recommend air drying.

Will the colour of the fabric fade over time?

Our fabrics are dyed with high-quality, long-lasting colours. To prevent fading, wash your sleepwear inside out and avoid using bleach.